Provides technical support and troubleshooting for complex network management and security software products.

Manages strategic customer accounts, drives renewals and upsells, and conducts quarterly business reviews to ensure long-term customer success and revenue growth.

Senior Technical Support Engineer leads resolution of complex customer issues, mentors support team members, and partners with engineering to improve product quality and support processes.

Manages relationships with corporate clients, handles inquiries and renewals, identifies expansion opportunities, and ensures customer success and retention.

Serve as primary post-sales contact for enterprise customers, leading onboarding, implementation, adoption, and ensuring customer success across technical and business outcomes.

Diagnoses and resolves technical issues for enterprise customers, partners with internal teams, and advocates for product improvements based on customer feedback.

Senior Customer Success Manager drives adoption and strategic growth for enterprise SMS marketing customers, acting as trusted advisor and coordinating cross-functional support.

Senior technical escalation resource who diagnoses and resolves complex IT issues, leads client onboarding, manages infrastructure deployments, and mentors junior engineers.

Trusted advisor who drives customer adoption, value realization, and long-term success across a portfolio of enterprise accounts using the Celonis platform.

Provides technical support and troubleshooting for Toast API integrations, managing customer escalations and vendor issues while documenting tickets and driving product feedback.

Diagnoses and resolves technical issues for enterprise customers, partners with internal teams to ensure successful account setup and customer satisfaction.

Manages relationships with enterprise customers, ensures platform adoption and ROI, and provides strategic guidance on SMS marketing programs.

Senior technical escalation resource who resolves complex IT support tickets, leads client onboarding, manages infrastructure deployments, and mentors junior engineers.

Provides technical support to Lucid vehicle owners via phone, email, SMS, and chat while maintaining internal knowledge base documentation.

Leads a customer care team providing technical support to vehicle owners via phone, chat, and tickets while coaching team performance and advocating for customer improvements.

Trusted advisor driving customer adoption, value realization, and long-term success across a portfolio of enterprise accounts using the Celonis Process Intelligence Platform.

Provides technical support for API integrations, troubleshoots customer issues, manages escalations, and serves as primary contact for post-integration vendor problems.

Process medical record requests by taking calls from patients, insurance companies and attorneys while documenting information across multiple platforms.

Responds to customer inquiries about startup law and business formation with clear, written guidance while continuously learning and improving communication.

Manages a team of client support specialists and team leads to oversee order management, operational processes, and customer service delivery across assigned business channels.